Terms of service
TERMS & CONDITIONS
Last updated: September 2026
Welcome to Srsly.
These Terms & Conditions govern your use of the Srsly website and your purchase of products from us.
By accessing our website or placing an order, you agree to these Terms & Conditions.
1. ABOUT SRSLY
Srsly Pty Ltd
Registration Number: 2026 / 299832 / 07
Northriding, Johannesburg, South Africa
Email: heysrsly@gmail.com
2. OUR PRODUCTS
We make every reasonable effort to ensure that our product descriptions, photographs, colours, measurements and pricing are accurate.
Colours may appear slightly different depending on your screen, lighting conditions and photography.
Because some Srsly pieces may be handmade or hand-finished, minor variations may occur.
These variations will not necessarily constitute a product defect.
3. INTERCHANGEABLE JEWELLERY
Srsly jewellery is designed to allow you to create different combinations and looks.
When attaching, removing or changing interchangeable components, please handle your jewellery carefully.
Damage caused by excessive force, incorrect handling, accidental damage or misuse may not be considered a manufacturing defect.
4. PRICES
All prices displayed on the Srsly website will be in South African Rand (ZAR) unless otherwise stated.
Prices may change from time to time.
The price applicable to your order will be the price displayed at the time you complete your purchase, subject to obvious pricing errors.
5. ORDERS
When you place an order, you are offering to purchase the selected products.
Your order confirmation confirms that we have received your order but does not necessarily mean that the order has been accepted where there is a stock, payment or pricing issue.
If we are unable to fulfil your order, we will contact you and, where appropriate, provide a refund.
6. PAYMENT
Payment must be successfully received before your order will be processed.
Srsly may use third-party payment providers to process online payments.
Your use of a third-party payment service may also be subject to that provider's terms and conditions.
7. DELIVERY
Srsly currently delivers within South Africa.
The standard delivery fee is R150.
Orders are generally processed within 3 business days, followed by courier delivery.
Estimated delivery timeframes do not constitute guaranteed delivery dates.
8. RETURNS & REFUNDS
Returns and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms & Conditions.
Nothing in our policies is intended to remove or limit consumer rights that cannot legally be excluded.
9. PERSONALISED PRODUCTS
Personalised products are governed by our Personalisation & Custom Jewellery Policy.
Personalised products are created according to specifications agreed between Srsly and the customer.
10. PRODUCT CARE
To keep your Srsly pieces looking their best, we recommend following the jewellery care instructions supplied with your purchase.
Avoid unnecessary exposure to:
- Perfume
- Lotions and cosmetics
- Harsh chemicals
- Chlorine
- Excessive moisture
- Activities that could cause impact or damage
11. INTELLECTUAL PROPERTY
All Srsly branding, logos, product designs, photographs, graphics, written content, videos and other original content appearing on our website and social platforms belong to Srsly or our relevant licensors.
You may not reproduce, copy, modify, distribute or commercially use our content without our prior written permission.
12. WEBSITE USE
You agree not to:
- Use our website for unlawful purposes.
- Attempt to gain unauthorised access to our systems.
- Interfere with the operation or security of our website.
- Introduce malicious software or code.
- Copy or reproduce website content without permission.
13. THIRD-PARTY SERVICES
Srsly may use third-party providers for services including payment processing, website functionality, analytics, marketing and delivery.
We are not responsible for interruptions or failures caused by third-party services beyond our reasonable control.
14. EVENTS OUTSIDE OUR CONTROL
Srsly will not be responsible for delays or failures caused by circumstances outside our reasonable control, including courier disruptions, natural disasters, extreme weather, strikes, power interruptions, technical failures or other unforeseen circumstances.
15. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time.
The latest version will be made available on our website.
16. GOVERNING LAW
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections available to consumers under applicable South African law.