Shipping policy
SHIPPING & DELIVERY
Seriously, your new favourite jewellery is on its way.
We want getting your Srsly pieces to you to be just as easy as wearing them.
ORDER PROCESSING
Once your order has been placed and payment has been successfully received, our team will get your pieces ready.
Orders are processed within 3 business days.
Please note that orders placed over weekends or public holidays will begin processing on the next business day.
Once your order has been dispatched, you will receive confirmation and tracking details where available.
DELIVERY
We currently deliver within South Africa using The Courier Guy.
Our standard delivery fee is:
R150
Delivery generally takes approximately 2–5 business days after dispatch, depending on your location.
Please note that delivery times are estimates and may be affected by courier delays, public holidays, peak shopping periods, weather conditions or circumstances outside of Srsly's control.
DELIVERY ADDRESS
Please double-check your delivery details before placing your order.
Srsly cannot be held responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.
If you realise you've entered the wrong address, contact us as soon as possible at:
heysrsly@gmail.com
We'll do our best to help, but we cannot guarantee that an address can be changed once an order has been dispatched.
MISSED OR DELAYED DELIVERIES
If you haven't received your order within the expected timeframe, please contact us at heysrsly@gmail.com with your order number.
We'll work with The Courier Guy to help locate your parcel.
DELIVERY TIMEFRAMES
HOW LONG WILL MY SRSLY ORDER TAKE?
We know you're excited. Seriously.
Our orders are processed within 3 business days of receiving successful payment.
Once your order has been dispatched, delivery generally takes:
2–5 business days
depending on your delivery address.
Therefore, please allow approximately 5–8 business days from placing your order for your Srsly package to arrive.
Delivery to remote or outlying areas may take longer.
PLEASE NOTE
During launches, promotions, festive periods and other high-volume periods, processing and delivery may take slightly longer.
If there is an unexpected delay, we'll do our best to keep you informed.